Refund Policy

At IPTV New Zealand, we want you to be completely satisfied with our service. Please read our Refund Policy carefully before making a purchase.

1. Free Trial

We offer a free 24-hour trial before any purchase commitment. We strongly encourage all new customers to test our service during the free trial period to ensure compatibility with their devices and satisfaction with the content quality.

2. Refund Eligibility

We offer a 7-day money-back guarantee under the following conditions:

• You have experienced consistent technical issues that our support team was unable to resolve
• The service was not delivered as described on our website
• Your refund request is submitted within 7 days of your purchase date
• You have contacted our support team and allowed us a reasonable opportunity to resolve the issue

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You have used the service for more than 7 days
• You simply changed your mind after purchase
• Issues caused by your internet connection, device, or third-party software
• You violated our Terms of Use
• You requested a refund after the 7-day period has expired
• You have already received a previous refund from us

4. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase:

• Email: Support@iptvnewzealand.com
• WhatsApp: +44 7988 594670

Please include your order details, the email address used for purchase, and a description of the issue you experienced. Our team will review your request and respond within 24 hours.

5. Refund Processing

Approved refunds will be processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Subscription Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. We do not offer partial refunds for unused subscription time unless covered under the 7-day guarantee above.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our service after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: Support@iptvnewzealand.com
• WhatsApp: +44 7988 594670
• Website: iptvnewzealand.co.nz